FAQ
What currencies does the integration support? We support any currency that's supported by both Givex and Shopify Plus. Note that currently, an individual Givex and Shopify instance is required for each supported currency.
Can I control the appearance and content of the emails sent to digital gift card recipients? Yes! This is something that is managed by Givex themselves however, so in order to customise these emails you'll need to organise that with them directly. To send different emails based on which gift card product is purchased, we can do this by sending a template ID set as a line item property when the card is added to cart.
How do you handle the products for physical and digital gift cards? All gift cards are uploaded as regular products in Shopify, identified by a particular SKU pattern (eg. GCD-50, GCD-100 etc). Disco Labs' integration only handles delivery of digital gift cards, as we expect physical gift cards to be handled by the merchant's regular fulfilment process.
How do you prevent gift card fraud? All integration endpoints dealing with the verification and/or application of gift cards (balance checking and redemption) are rate-limited to prevent any sort of brute force attack. We support (and strongly recommend) the use of PINs for all gift cards.
On top of this, Shopify itself employs sophisticated bot detection to block bad actors attempting to automate access to the site.
What front end changes are required?
You'll need to engage a front end or design agency to make the required theme changes to your store. These changes include:
Addition of a balance checker UI component (either a popup or page, up to the design) that takes a card number and a PIN to check the balance of an existing card. This is just hitting a JSON API endpoint supplied by us.
Customisation of the gift card product page (so a special product page template) to include input fields for the gift card recipient details, sender details and message that translate to line item properties with specific names.
Customisation of the gift card input box in the Shopify checkout to add a PIN and intercept gift card submissions to pass information through to our JSON API endpoint rather than direct to Shopify.
Customisation of emails that are sent from Givex (Givex allows complete HTML customisation).
Disco Labs typically do the checkout customisations required but we can manage this within the front end repo and workflow.
What configuration options are available? There are a number of options that can be configured on a per-store basis. These include:
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